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Why am I still receiving failed payment notification emails even though I have already unsubscribed?
Why am I still receiving failed payment notification emails even though I have already unsubscribed?
Ashley Lin avatar
Written by Ashley Lin
Updated over 2 weeks ago

💡 Please Note! If you want to cancel your subscription, make sure to do so at least 24 hours before it expires. This allows the system enough time to update your subscription status, preventing automatic renewal and charges when your current plan ends.

If you have already canceled your subscription but are still receiving "Payment Failed" notifications, it means that the system had already attempted to renew and charge you before you canceled your subscription.

📌 Example:
If your subscription renews on January 5 at 12:00 PM, but you cancel at January 5 at 12:01 PM, the renewal has already been processed. In this case, your cancellation applies to the next billing cycle, and the system will continue attempting to collect payment for the current subscription period.

If you have any questions or need assistance, feel free to reach out to us! 🙌

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