Kindly be reminded that there are 3 different subscription platforms, which are Nüli Website, App Store, and Google Play. It is highly important that you follow below steps and make the change via the same platform that you chose for subscription originally, as there are different policies followed by different platforms.

If you have an activated on-going plan, the new plan will make the replacement immediately.

💡 If your new subscription plan is longer than the original plan (e.g. Changing to Annual plan from Monthly plan), the new plan will be activated right away, and the system will immediately charge you for the price difference.

💡 If your new subscription plan is shorter than the original plan (e.g. Changing to a Quarterly plan from Annual plan), the new plan will be activated right away, and the system will move the price difference into your account as an allowance. Your future subscription plan will be charged from this allowance first, and then charged to your credit card once the allowance balance reaches zero. (If you wish to receive the refund, instead of the allowance, please feel free to contact us for assistance.)

Kindly be reminded that if you have an on-going subscription now, the new subscription plan will be activated when your current one ends.

💡 Please make sure the change is to be submitted by 24hours prior to your current subscription ends, or the system will renew your subscription with the original plan still.

Kindly note that Google Play does not permit any change on current subscription plan. Therefore, you will need to cancel the renewal to the current plan, and then make the new subscription with the plan that you wish to continue. By doing so, please be reminded that the new plan will be activated after your current one ends.

💡 Please make sure the change is to be submitted by 24hours prior to your current subscription ends, or the system will renew your subscription with the original plan still.

💡 Please be reminded that if you are currently having the 7-day free trial activated, the free trial will be terminated right away and the rest of your free trial period will be forfeited when you make the cancellation. By confirming your purchase on the new plan, Google Play will activate it and charge you immediately.

If you are currently subscribed through App Store/Google Play, and wish to continue future subscription via Nüli website, the new plan will be activated after the current one ends.

However, please make sure that the cancellation on the renewal through App Store/Google Play is completed before you execute the purchase via Nüli Website, or there will be duplicated subscription and charge from both App Store/Google Play and Nüli Website.

Please feel free to take a look at How do I change my subscription plan? for more information.